Customer & Technical Support


We focus on exceeding your expectations by providing microbial solutions with exceptional quality, accuracy and reliability. As your strategic partner, we have purposely designed processes to help you every step of the way. Wherever you need us, we can be a flexible, efficient and cost-effective extension of your internal quality control laboratory. Contact us for more information about our services and to learn how we can help you.

Laboratory Technician in the laminar flow hood performing microbial detection

Celsis® Customer Support

Access our technical support team of experts in microbiology, instrumentation and logistics.

Lab technician streaking a plate for bacterial growth

Accugenix® Customer Support

Looking to submit a sample for identification or to gain access to the customer web portal?

Lab technician evaluating test tube

Endosafe® Customer & Technical Support

Our team serves customers in over 400 countries, providing technical support in 46 languages across 24 time zones.

Endosafe instrumentation for endotoxin detection

Instrument Service & Support

From regular maintenance and annual calibration to on-demand service, our dedicated team is your single point of contact.