Accugenix® Customer Service & Technical Support

Our focus is to exceed your expectations by providing accurate and reliable microbial testing services. We have the global reach to fulfill your company’s requirements, regardless of location. Our Accugenix® laboratories in Newark, Delaware and Lyon, France make it easier for you to adopt a standardized microbial identification program across your global facilities.

As your strategic partner, we have purposely designed processes to help you every step of the way.

  • Customer web portal for online sample submission forms
  • Online access to your sample testing status and identification reports
  • Multiple sample preparation methods
  • Instruction manuals and reference guides for shipping samples to our global facilities
  • Accugenix guides are all downloadable for you to keep as quick instruction guides.

Contact Us Information

USA, Canada and Rest of World:
Charles River, USA
614 Interchange Boulevard
Newark, DE 19711 USA
Phone: +1.302.292.8888
Toll Free: 1.800.886.9654
Fax: +1.302.292.8468

Charles River
9 Allée Moulin Berger
69130 Ecully
Phone: +33 (0)4 74 72 29 91
Fax: +33 (0)4 74 72 28 21

Charles River Laboratories Singapore
33 Ubi Avenue 3
#06-13/14 Vertex
Singapore 408868
Phone: +65 6742 6007

Charles River India Pvt. Ltd.
502, Lakhani's Centrium, Plot No. 27,
Sector 15, CBD Belapur,
Navi Mumbai – 400 614
Phone: +91 22 41270504/05

Charles River
M3003 Songdo Technopark IT Center 172-1
Songdo-dong Yeonsu-gu Incheon 406-840
Phone: +82 32 209 8101

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