Turnaround Time

Same day identifications are available as "rush samples" with results routinely available in 24 hours of sample receipt. The turnaround time is based upon receiving the sample on the working day prior to testing and relates to working days excluding weekend and public holidays.

Address & Instructions for Sample Shipment

Please send samples to:

Microgenetix
Unit 2
17-19 HiTech Court
Croydon South Vic 3136
Australia

When sending in samples for identification, follow the simple directions below:

  • Step 1: Sample Preparation

    Visit the Sample Preparation page for information on the sample preparation procedure for bacterial and fungal identification.

  • Step 2: Sample ID Form

    A completed identification sample submission form MGXF-001 with authorized signature must accompany all samples sent to Microgenetix. Hard copy of purchase order must be included or testing will be delayed.

    ID requests can be created by completing and submitting the applicable form(s) with your samples:


    Print out the final ID request document, authorize the ID request by signing the document, and include it with the shipment of samples. If your ID request has more than 10 samples, please download additional pages. Please complete all requested information. After entering and reviewing all the required demographic and sample information, review the identification request document for accuracy.

    For credit card payment, hand write this information on the hard copy that you include with your shipment of samples, or we will contact you by telephone when the samples arrive to obtain the necessary information.

  • Step 3: Shipping Procedure

    Plates or slants should be sealed with laboratory film or tape. Cultures should be enclosed in a watertight bag or container (bubble wrap, taped securely, can be used instead).

    If you are sending samples for same-day turnaround, we require notification prior to their arrival. Please contact Customer Support at 8761 6116 with shipper and tracking number. These samples must be shipped for arrival at Microgenetix by 8:30 a.m.

    Ship to:

    Microgenetix
    Unit 2
    17-19 HiTech Court
    Croydon South Vic 3136
    Australia