Our focus is to exceed your expectations by providing accurate and reliable microbial testing services. We have the global reach to fulfill your company’s requirements, regardless of location. Our Accugenix® laboratories in Newark, Delaware, and Lyon, France make it easier for you to adopt a standardized microbial identification program across your global facilities.

As your strategic partner, we have purposely designed processes to help you every step of the way.

  • Customer web portal for online sample submission forms
  • Online access to your sample testing status and identification reports
  • Multiple sample preparation methods
  • Instruction manuals and reference guides for shipping samples to our global facilities
  • Accugenix guides are all downloadable for you to keep as quick instruction guides.

Customer PortalRequest an Audit

Sample SubmissionTechnical References

Contact Us Information

USA, Canada and Rest of World:
Charles River, USA
614 Interchange Boulevard
Newark, DE 19711 USA
Phone: +1.302.292.8888
Toll Free: 1.800.886.9654
Fax: +1.302.292.8468

Europe:
Charles River
9 Allée Moulin Berger
69130 Ecully
France
Phone: +33 (0)4 74 72 29 91
Fax: +33 (0)4 74 72 28 21

Singapore:
Charles River Laboratories Singapore
33 Ubi Avenue 3
#06-13/14 Vertex
Singapore 408868
Phone: +65 6742 6007

 

India:
Charles River India Pvt. Ltd.
502, Lakhani's Centrium, Plot No. 27,
Sector 15, CBD Belapur,
Navi Mumbai – 400 614
Phone: +91 22 41270504/05

Korea:
Charles River
M3003 Songdo Technopark IT Center 172-1
Songdo-dong Yeonsu-gu Incheon 406-840
Korea
Phone: +82 32 209 8101

 

 

 

 

 

 

  • TURNAROUND TIME (TAT)

    Our turnaround times are based on business days. We offer same-day through 5-day TATs. Click on the links below for detailed explanations of turnaround times for results.

    Charles River – Accugenix®, Newark, DE

    Charles River, France – Lab Endosafe®/Accugenix®

    Same-Day TAT

    For same-day TAT results (BacSeq-0, FunITS-0 or AccuPRO-ID-0), we require notification prior to the arrival of your samples. Please contact the appropriate location:

    Charles River Delaware Accugenix®

    • Contact Technical Support at +1.302.292.8888 with the shipper and tracking number
    • Samples must be shipped for arrival at Charles River by 8:30 AM ET.
    • We cannot guarantee results by 5:00 PM ET for samples received later than 8:30 AM ET.
    • Results for same-day TAT samples received after 8:30 AM ET will be sent as soon as available; however, no later than 12:00 PM ET the next business day (same-day TAT charge will still apply).

    Charles River, France - Lab Endosafe®/Accugenix®

    • Contact +33 (0) 474 01 6932 with the shipper and tracking number
    • Samples must be shipped for arrival at our Charles River, France facility by 8:30 AM Central European Time (CET).
    • We cannot guarantee results by 24:00 CET for samples received later than 8:30 AM CET.
    • Results for same-day TAT samples received after 8:30 Central European Time (CET) will be sent as soon as available the next business day (same-day TAT charge will still apply).
  • HOURS OF OPERATION

    Accugenix® Services, Newark, DE business hours: 

    • Monday through Friday, 8 AM to 5 PM ET
    • Closed on Saturdays, Sundays and major US holidays

    In the event you require same-day microbial identification results on a Saturday, we are prepared to support you. To ensure we receive your shipment on a Saturday and process your same-day samples, please contact Technical Support by 1:00 PM ET on Friday. Upon receipt of your call, we will schedule our lab services to meet your organization’s needs. Additional fees will apply to Saturday laboratory services.

    In 2018, we will be closed on the following holidays:

    HolidayDate
    Christmas Day, 2017Monday, Dec. 25, 2017
    New Year's DayMonday, Jan. 1, 2018
    Memorial DayMonday, May 28, 2018
    Independence DayWednesday, Jul. 4, 2018
    Labor DayMonday, Sept. 3, 2018
    Thanksgiving HolidayThursday, Nov. 22, 2018
    Christmas DayTuesday, Dec. 25, 2018

    Charles River Endotoxin and Microbial Detection Europe based in France (Endosafe®/Accugenix®) business hours:

    • Monday through Friday, 8 AM to 5 PM CET
    • Closed on Saturdays, Sundays and major French holidays

    Should a Saturday same-day processing be required, please contact the Charles River team at:

    • Endosafe® for Endotoxin testing: 00 800.15.78.97.43 (toll free number)
    • Accugenix® services for Microbial Identification: +33 (0) 437.50.29.15

    Please provide the shipping information and tracking number. Additional fees will apply.

    Charles River Endotoxin and Microbial Detection Europe will be closed on the following holidays in 2018:

    HolidayDate
    Christmas Day, 2017Monday, Dec. 25, 2017
    New Year's DayMonday, Jan. 1, 2018
    Easter MondayMonday, Apr. 2, 2018
    Labour DayWednesday, May 2, 2018
    Victory in Europe DayTuesday, May 8, 2018
    Ascension DayThursday, May 10, 2018
    Pentecost MondayMonday, May 21, 2018
    Bastille DaySaturday, Jul. 14, 2018
    Assumption of MaryWednesday, Aug. 15, 2018
    Armistice DaySunday, Nov. 11, 2018
    Christmas DayTuesday, Dec. 25, 2018