Follow these 3 simple steps for submitting samples to our Charles River Accugenix® laboratories for accurate, rapid microbial identification and strain typing results.

Addresses for Sample Shipment

  • USA, Canada

    Charles River, USA
    614 Interchange Boulevard
    Newark, DE 19711 USA

  • Europe

    Charles River
    9 Allée Moulin Berger
    69130 Ecully
    France

  • Singapore

    Charles River Laboratories Singapore
    33 Ubi Avenue 3
    #06-13/14 Vertex
    Singapore 408868

  • India

    Charles River India Pvt. Ltd.
    502, Lakhani's Centrium, Plot No. 27,
    Sector 15, CBD Belapur,
    Navi Mumbai – 400 614

  • Korea

    Charles River
    M3003 Songdo Technopark IT Center 172-1
    Songdo-dong Yeonsu-gu Incheon 406-840
    Korea

Customer Web Portal

Steps for Submitting Samples

  • Step 1. Sample Preparation

    Depending on the testing service required, we have multiple options for preparing your samples. Simply determine the service and preferred method of sample preparation, and our guides will assist you with the process.

    From the table below, determine the testing you would like and the sample preparation method available. Click on the guides to assist you with the process.

    Services & TechnologyAccuGENX-ID®AccuPRO-ID®AccuGENX-ST®Ribo-typing
    Live CultureYESYESYESYES
    Alkaline Lysis DNA ExtractionYESNOYESNO
    Dried Ethanol PrepYESYESYESYES
    Liquid Ethanol PrepYESYESYESYES
    DNA Extraction (Commercial System)YESNOYESNO

     

  • Step 2. Completing the Identification Request

    Submit all of your test requests for any of our services directly through our Customer Web Portal. If you would like us to set up a web portal account for you or if you need assistance filling out the forms, please contact Technical Support at 1.800.886.9654 or 1.302.292.8888. Alternatively, you can contact us via email at [email protected]. We are here to help you.

    An Identification Request Form (IRF) must be completed when you send your sample shipment to Charles River Accugenix® laboratories. The IRF should be completed using our Accugenix® Customer Web Portal. The web portal makes submissions easy and reduces redundant entries of information over time. Your stored demographic information is automatically populated to save time and increase efficiency. Our portal is compliant with FDA 21 CFR Part 11 and offers the highest level of data encryption plus secured login and password credentials to safeguard your confidential information, reports and data.

    Be sure to print out the Identification Request Form (IRF) and include a copy with the samples being shipped.

    Learn more about the Accugenix® Customer Web Portal, go to myaccount.accugenix.com »

  • Step 3. Shipping Procedures

    We will assist you with packing your samples and shipping them from anywhere in the world. There are detailed guides that also describe handling individual types of sample preparations.

    Addresses for Sample Shipment

    USA, Canada:
    Charles River, USA
    614 Interchange Boulevard
    Newark, DE 19711 USA
     

    Europe:
    Charles River
    9 Allée Moulin Berger
    69130 Ecully
    France
     

    Singapore:
    Charles River Laboratories Singapore
    33 Ubi Avenue 3
    #06-13/14 Vertex
    Singapore 408868

     

    India:
    Charles River India Pvt. Ltd.
    502, Lakhani's Centrium, Plot No. 27,
    Sector 15, CBD Belapur,
    Navi Mumbai – 400 614

    Korea:
    Charles River
    M3003 Songdo Technopark IT Center 172-1
    Songdo-dong Yeonsu-gu Incheon 406-840
    Korea
     

     

     

     

     

    Follow these simple tips to ensure your samples arrive intact and ready to be processed upon arrival at the Charles River Accugenix® laboratory:

    • Ensure that the codes on your samples match the sample identification codes on the Identification Request Form (IRF)
    • Enclose a completed and signed IRF with each shipment
    • Use triple containment with absorbent material when shipping live organisms
    • Pack samples with cushioning material to prevent damage in shipping
    • Ship for overnight delivery or early morning delivery for same-day TAT results
    • We recommend ambient temperature for sample shipment.

    Download one of the guides below for detailed instructions for sample shipment.

  • Turnaround Time (TAT)

    Our turnaround times are based on business days. We offer same-day through 5-day TATs. Click on the links below for detailed explanations of turnaround times for results.

    Charles River – Accugenix®, Newark, DE

    Charles River, France – Lab Endosafe®/Accugenix®

    Same-Day TAT

    For same-day TAT results (BacSeq-0, FunITS-0 or AccuPRO-ID-0), we require notification prior to the arrival of your samples. Please contact the appropriate location:

    Charles River Delaware Accugenix®

    • Contact Technical Support at +1.302.292.8888 with the shipper and tracking number
    • Samples must be shipped for arrival at Charles River by 8:30 AM ET.
    • We cannot guarantee results by 5:00 PM ET for samples received later than 8:30 AM ET.
    • Results for same-day TAT samples received after 8:30 AM ET will be sent as soon as available; however, no later than 12:00 PM ET the next business day (same-day TAT charge will still apply).

    Charles River, France - Lab Endosafe®/Accugenix®

    • Contact +33 (0) 474 01 6932 with the shipper and tracking number
    • Samples must be shipped for arrival at our Charles River, France facility by 8:30 AM Central European Time (CET).
    • We cannot guarantee results by 24:00 CET for samples received later than 8:30 AM CET.
    • Results for same-day TAT samples received after 8:30 Central European Time (CET) will be sent as soon as available the next business day (same-day TAT charge will still apply).
  • Hours of Operation

    Accugenix® Services, Newark, DE business hours: 

    • Monday through Friday, 8 AM to 5 PM ET
    • Closed on Saturdays, Sundays and major US holidays

    In the event you require same-day microbial identification results on a Saturday, we are prepared to support you. To ensure we receive your shipment on a Saturday and process your same-day samples, please contact Technical Support by 1:00 PM ET on Friday. Upon receipt of your call, we will schedule our lab services to meet your organization’s needs. Additional fees will apply to Saturday laboratory services.

    In 2018, we will be closed on the following holidays:

    HolidayDate
    New Year's DayMonday, Jan. 1, 2018
    Memorial DayMonday, May 28, 2018
    Independence DayWednesday, Jul. 4, 2018
    Labor DayMonday, Sept. 3, 2018
    Thanksgiving HolidayThursday, Nov. 22, 2018
    Christmas DayTuesday, Dec. 25, 2018

    Charles River Endotoxin and Microbial Detection Europe based in France (Endosafe®/Accugenix®) business hours:

    • Monday through Friday, 8 AM to 5 PM CET
    • Closed on Saturdays, Sundays and major French holidays

    Should a Saturday same-day processing be required, please contact the Charles River team at:

    • Endosafe® for Endotoxin testing: 00 800.15.78.97.43 (toll free number)
    • Accugenix® services for Microbial Identification: +33 (0) 437.50.29.15

    Please provide the shipping information and tracking number. Additional fees will apply.

    Charles River Endotoxin and Microbial Detection Europe will be closed on the following holidays in 2018:

    HolidayDate
    New Year's DayMonday, Jan. 1, 2018
    Easter MondayMonday, Apr. 2, 2018
    Labour DayWednesday, May 2, 2018
    Victory in Europe DayTuesday, May 8, 2018
    Ascension DayThursday, May 10, 2018
    Pentecost MondayMonday, May 21, 2018
    Bastille DaySaturday, Jul. 14, 2018
    Assumption of MaryWednesday, Aug. 15, 2018
    Armistice DaySunday, Nov. 11, 2018
    Christmas DayTuesday, Dec. 25, 2018