Accugenix® Customer Web Portal

Charles River is leading the industry in providing the most secure and user friendly way to submit microbial samples for identification. Access the microbial identification portal at to submit samples or check your results.

The Accugenix® Customer Web Portal is an all-encompassing microbial identification portal with functionality that allows customers to submit raw sequence files (*.ab1) for analysis and interpretation as well as their environmental isolate samples.

Charles River also offers a complimentary tracking and trending solution through the Accugenix® customer web portal, which automatically generates reports that help ensure the long-term safety and control of your manufacturing environment, while meeting the demands of 21 CFR Part 11 compliance.

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"We loved that we were able to customize the metadata for our convenience. Once we send the samples, the communication of sample receipt, turnaround time impact due to subculture and any other communication is outstanding since we are always aware of the status of our samples. The other lab we were using, the reports are sent via email and traceability can get lost."

— Quality Control Coordinator, health services industry, Tukwila, WA


Features of the Accugenix® Microbial Identification Portal

  • User navigation available in six languages: English, French, German, Spanish, Italian, Brazilian Portuguese (Simplified Chinese coming soon)
  • Sample management from submission to reports
  • Sample information available 24/7
  • Real-time sample status
  • Automatic notifications of shipments and reports
  • Invoice management
  • View, download and print archived reports and forms
  • Highest level of data encryption for security
  • Client-specific user names and password protection
  • In compliance with GAMP5 standards for validation of automated systems

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Benefits of using the Accugenix® Microbial Identification Portal

  • Reduction of paperwork
  • Improved productivity
  • Elimination of redundant entries to save you time
  • Customized distribution lists for reports and notifications
  • A single electronic request form for microbial sequencing and MALDI-TOF identification services
  • Simplified uploading of sample information from a LIMS system or any external computer


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Frequently Asked Questions About the Accugenix® Microbial Identification Portal