Sample Submission and Sample Shipping
Follow these three simple steps for sample submission and sample shipping to our Charles River Accugenix® laboratories for accurate, rapid microbial identification and strain typing results.
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Step 1. Sample Preparation
Depending on the testing service required, we have multiple options for preparing your samples for submission and shipping. Simply determine the service and preferred method of sample preparation, and our guides will assist you with the process.
From the table below, determine the testing you would like and the sample preparation method available. Click on the guides to assist you with the process.
Services & Technology AccuGENX-ID® AccuPRO-ID® AccuGENX-ST® Ribo-typing Live Culture YES YES YES YES Alkaline Lysis DNA Extraction YES NO YES NO Dried Ethanol Prep YES YES YES YES Liquid Ethanol Prep YES YES YES YES DNA Extraction (Commercial System) YES NO YES NO -
Step 2. Completing the Identification Request
Sample submission for any of our services can be done directly through our Customer Web Portal. If you would like us to set up a web portal account for you or if you need assistance filling out the forms, please contact Technical Support at 1.800.886.9654 or 1.302.292.8888. Alternatively, you can contact us via email at [email protected]. We are here to help you.
An Identification Request Form (IRF) must be completed in order to process your sample submission and to complete your sample shipping procedure to Charles River Accugenix® laboratories. The IRF should be completed using our Accugenix® Customer Web Portal.
The web portal makes sample submissions easy and reduces redundant entries of information over time. Your stored demographic information is automatically populated to save time and increase efficiency. Our portal is compliant with FDA 21 CFR Part 11 and offers the highest level of data encryption plus secured login and password credentials to safeguard your confidential information, reports and data.
Be sure to print out the Identification Request Form (IRF) and include a copy with the samples being shipped.
To learn more about the Accugenix® Customer Web Portal, go to myaccount.accugenix.com
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Step 3. Sample Shipping
We will assist you with packing your samples and shipping them from anywhere in the world. There are detailed guides that also describe handling individual types of sample preparations.
Follow these simple tips for sample shipping to ensure your samples arrive intact and ready to be processed upon arrival at the Charles River Accugenix® laboratory:
- Ensure that the codes on your samples match the sample identification codes on the Identification Request Form (IRF)
- Enclose a completed and signed IRF with each shipment
- Use triple containment with absorbent material when shipping live organisms
- Pack samples with cushioning material to prevent damage in shipping
- Ship for overnight delivery or early morning delivery for same-day TAT results
- We recommend ambient temperature for sample shipment.
Download one of the guides below for detailed instructions for sample shipment.- Guide to Shipping Samples – Within the US
- Guide to Shipping Samples – EU to USA
- Guide to Shipping Samples – International (non-EU) to USA
- Guide to Shipping Samples – Canada to USA
- Guide to Shipping Samples – Within the EU to Charles River, France
- Guide to Shipping Samples – Within the EU to Charles River, Ireland
- Guide to Shipping Samples – International (non-EU) to Charles River, France
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Addresses for Sample Shipment
North and South America*:
Charles River, USA
614 Interchange Boulevard
Newark, DE 19711 USAAustralia:
Charles River Laboratories Australia Pty Ltd.
Unit 2
17-19 HiTech Court
Kilsyth Vic 3137
AustraliaBrazil:
Charles River Brasil
Av. Manuel Bandeira, 291 - Bloco C, Cjs. 12/13
Vila Leopoldina, São Paulo – SPChina:
Charles River
Room 101, Building G
1777 Hua Long Road, Qing Pu District
Shanghai, China
Phone: +86 21 39739878France*:
Charles River
9 Allée Moulin Berger
69130 Ecully
FranceIndia*:
Charles River India Pvt. Ltd.
502, Lakhani's Centrium, Plot No. 27,
Sector 15, CBD Belapur,
Navi Mumbai – 400 614Ireland*:
Charles River
Unit 649
Greenogue Business Park
Rathcoole, Dublin
D24 NF21, IrelandKorea*:
Charles River
M3003 Songdo Technopark IT Center 172-1
Songdo-dong Yeonsu-gu Incheon 406-840
KoreaSingapore*:
Charles River Endotoxin and Microbial Detection Singapore Pte Ltd.
33 Ubi Avenue 3
#06-13/14 Vertex
Singapore 408868 -
Turnaround Time (TAT)
Our turnaround times are based on business days. We offer same-day through 5-day TATs. Click on the links below for detailed explanations of turnaround times for results.
Charles River, Newark, DE (US) – Accugenix®
Charles River, France – Accugenix®
Charles River, Australia – Accugenix®
For same-day TAT results (BacSeq-0, FunITS-0 or AccuPRO-ID-0), we require notification prior to the arrival of your samples. Please contact the appropriate location:Charles River, Newark, DE – Accugenix®
- Contact Technical Support at +1.302.292.8888 with the shipper and tracking number
- Samples must be shipped for arrival at Charles River by 8:30 AM ET.
- We cannot guarantee results by 5:00 PM ET for samples received later than 8:30 AM ET.
- Results for same-day TAT samples received after 8:30 AM ET will be sent as soon as available; however, no later than 12:00 PM ET the next business day (same-day TAT charge will still apply).
Charles River, France – Accugenix®- Contact +33 (0) 474 01 6932 with the shipper and tracking number
- Samples must be shipped for arrival at our Charles River, France facility by 8:30 AM Central European Time (CET).
- We cannot guarantee results by 24:00 CET for samples received later than 8:30 AM CET.
- Results for same-day TAT samples received after 8:30 Central European Time (CET) will be sent as soon as available the next business day (same-day TAT charge will still apply).
Hours of Operation
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Charles River – Accugenix®, Newark, DE (US)
Accugenix® Services, Newark, DE business hours:
- Open Monday through Friday, 8 AM to 5 PM ET
- Closed on Saturdays, Sundays and major US holidays
In the event you require same-day microbial identification results on a Saturday, we are prepared to support you. To ensure we receive your shipment on a Saturday and process your same-day samples, please contact Technical Support by 1:00 PM ET on Friday. Upon receipt of your call, we will schedule our lab services to meet your organization’s needs. Additional fees will apply to Saturday laboratory services.
In 2020, we will be closed on the following holidays:
Holiday Date New Year's Day Wednesday, Jan 1, 2020 Memorial Day Monday, May 25, 2020 Independence Day Observed Friday, Jul 4, 2020 Labor Day Monday, Sep 7, 2020 Thanksgiving Holiday Thursday, Nov 26, 2020 Christmas Eve Thursday, Dec 24, 2020 Christmas Day Friday, Dec 25, 2020 -
Charles River – Accugenix®, France
Charles River Microbial Detection Europe based in France (Accugenix®) business hours:
- Open Monday through Friday, 8 AM to 5 PM CET
- Closed on Saturdays, Sundays and major French holidays
Charles River Microbial Detection Europe will be closed on the following holidays in 2020:
Holday Date New Year's Day Wednesday Jan 1 2020 Easter Monday Monday, Apr 13, 2020 Labour Day Friday, May 1, 2020 Victory in Europe Day Friday, May 8, 2020 Ascension Day Thursday , May 21, 2020 Pentecost Monday Monday, Jun 1, 2020 Bastille Day Tuesday, Jul 14, 2020 Assumption of Mary Saturday, Aug 15, 2020 Toussaint Sunday, Nov 1, 2020 Armistice Day Wednesday, Nov 11, 2020 Christmas Day Friday, Dec 25, 2020 -
Charles River – Accugenix®, Ireland
- Open Monday through Friday, 8 AM to 5 PM CET
- Closed on Saturdays, Sundays and major Irish holidays
Charles River Microbial Detection Europe will be closed on the following holidays in 2020:
Holiday Date New Year's Day Wednesday Jan. 1 2020 St. Patrick’s Day Tuesday, Mar 17, 2020 Good Friday Friday, Apr 10, 2020 Easter Monday Monday, Apr 13, 2020 May Bank Holiday Monday, May 4, 2020 June Bank Holiday Monday, Jun 1, 2020 August Bank Holiday Monday, Aug 3, 2020 Halloween Monday, Oct 3, 2020 Christmas Eve Thursday, Dec 24, 2020 Christmas Day Friday, Dec 25, 2020 St. Stephen’s Day Saturday, Dec 26, 2020 -
Charles River – Accugenix®, Australia
- Open Monday through Friday, 8 AM to 5 PM AEDT
- Closed on Saturdays, Sundays, and Australian Public holidays
Should you want to discuss any samples with us, please contact the Charles River team at: +61 3 8761.6116
Charles River Laboratories Australia will be closed on the following holidays in 2021:Holiday Date New Year's Day Friday, Jan 1 2021 Australia Day Friday, Jan 26, 2021 Labour Day Monday, Mar 8, 2021 Good Friday Friday, Apr 2, 2021 Easter Monday Monday, Apr 5, 2021 Queen's Birthday Monday, Jun 14, 2021 AFL Holiday Friday, Sep 24, 2021 Melbourne Cup Tuesday, Nov 2, 2021 Christmas Day Monday, Dec 27, 2021 Boxing Day Tuesday, Dec 28, 2021