Accugenix® Sample Shipping

Depending on the testing service required, we have multiple options for preparing your samples. Simply determine the service and preferred method of sample preparation, and our guides will assist you with the process.

From the table below, determine the testing you would like and the sample preparation method available. Click on the guides to assist you with the process.

Submit all of your test requests for any of our services directly through our Customer Web Portal. If you would like us to set up a web portal account for you or if you need assistance filling out the forms, please contact Technical Support at 1.800.886.9654 or 1.302.292.8888. Alternatively, you can contact us via email at [email protected]. We are here to help you.

An Identification Request Form (IRF) must be completed when you send your sample shipment to Charles River Accugenix^® laboratories. The IRF should be completed using our Accugenix^® Customer Web Portal. The web portal makes submissions easy and reduces redundant entries of information over time. Your stored demographic information is automatically populated to save time and increase efficiency. Our portal is compliant with FDA 21 CFR Part 11 and offers the highest level of data encryption plus secured login and password credentials to safeguard your confidential information, reports and data.

Be sure to print out the Identification Request Form (IRF) and include a copy with the samples being shipped.

Learn more about the Accugenix^® Customer Web Portal, go to myaccount.accugenix.com

We will assist you with packing your samples and shipping them from anywhere in the world. There are detailed guides that also describe handling individual types of sample preparations.

Follow these simple tips to ensure your samples arrive intact and ready to be processed upon arrival at the Charles River Accugenix^® laboratory:

• Ensure that the codes on your samples match the sample identification codes on the Identification Request Form (IRF)
• Enclose a completed and signed IRF with each shipment
• Use triple containment with absorbent material when shipping live organisms
• Pack samples with cushioning material to prevent damage in shipping
• Ship for overnight delivery or early morning delivery for same-day TAT results
• We recommend ambient temperature for sample shipment.

Download one of the guides below for detailed instructions for sample shipment.

• Guide to Shipping Samples – Within the US
• Guide to Shipping Samples – EU to USA
• Guide to Shipping Samples – International (non-EU) to USA
• Guide to Shipping Samples – Canada to USA
• Guide to Shipping Samples – Within the EU to Charles River, France
• Guide to Shipping Samples – International (non-EU) to Charles River, France

* View information on ISO 17025 accreditation.

Our turnaround times are based on business days. We offer same-day through 5-day TATs. Click on the links below for detailed explanations of turnaround times for results.

Charles River, Newark, DE (US) – Accugenix^®

• TAT Guide – AccuGENX-ID^®
• TAT Guide – AccuPRO-ID^®

Charles River, France – Accugenix^®

• TAT Guide – AccuGENX-ID^® – EU
• TAT Guide – AccuPRO-ID^® – EU

For same-day TAT results (BacSeq-0, FunITS-0 or AccuPRO-ID-0), we require notification prior to the arrival of your samples. Please contact the appropriate location:

Charles River, Newark, DE – Accugenix^®

• Contact Technical Support at +1.302.292.8888 with the shipper and tracking number
• Samples must be shipped for arrival at Charles River by 8:30 AM ET.
• We cannot guarantee results by 5:00 PM ET for samples received later than 8:30 AM ET.
• Results for same-day TAT samples received after 8:30 AM ET will be sent as soon as available; however, no later than 12:00 PM ET the next business day (same-day TAT charge will still apply).

Charles River, France – Accugenix^®

• Contact +33 (0) 474 01 6932 with the shipper and tracking number
• Samples must be shipped for arrival at our Charles River, France facility by 8:30 AM Central European Time (CET).
• We cannot guarantee results by 24:00 CET for samples received later than 8:30 AM CET.
• Results for same-day TAT samples received after 8:30 Central European Time (CET) will be sent as soon as available the next business day (same-day TAT charge will still apply).

Accugenix^® Services, Newark, DE business hours: 

• Monday through Friday, 8 AM to 5 PM ET
• Closed on Saturdays, Sundays and major US holidays

In the event you require same-day microbial identification results on a Saturday, we are prepared to support you. To ensure we receive your shipment on a Saturday and process your same-day samples, please contact Technical Support by 1:00 PM ET on Friday. Upon receipt of your call, we will schedule our lab services to meet your organization’s needs. Additional fees will apply to Saturday laboratory services.

In 2020, we will be closed on the following holidays:

Charles River Microbial Detection Europe based in France (Accugenix^®) business hours:

• Monday through Friday, 8 AM to 5 PM CET
• Closed on Saturdays, Sundays and major French holidays

Should a Saturday same-day processing be required, please contact the Charles River team at:

• Accugenix^® services for Microbial Identification: +33 (0) 437.50.29.15

Please provide the shipping information and tracking number. Additional fees will apply.

Charles River Microbial Detection Europe will be closed on the following holidays in 2020:

• Monday through Friday, 8 AM to 5 PM CET
• Closed on Saturdays, Sundays and major Irish holidays

Should a Saturday same-day processing be required, please contact the Charles River team at:

• Accugenix^® services for Microbial Identification: +33 (0) 437.50.29.15

Please provide the shipping information and tracking number. Additional fees will apply.

Charles River Microbial Detection Europe will be closed on the following holidays in 2020: