Standard or Regular Animal Orders
To avoid charges, cancellation of standard animal orders must be received at least one business day prior to the scheduled shipment date.
Cancellations of rabbit orders shipping at 3.1 kg or higher are subject to a cancellation fee.
Timed Pregnant Animals
To avoid charges, cancellations for pregnant animals must be received prior to the scheduled mating day.
To avoid charges, cancellations for value-added services, including, but not limited to, tattooing or ear tagging, must be received at least three business days prior to the ship date.
Surgical and Biospecimen Services
Cancellations must be received at least five business days (10 for guinea pigs) prior to the scheduled ship date for most orders. Notice of cancellation is extended prior to the scheduled ship date for procedures with prolonged holding times, including, but not limited to, 5/6 nephrectomy, Parkinson's, and telemetry procedures. Animals requested to be held longer than seven days postoperatively will incur a holding fee.
Shipments Outside North America
Cancellations need to be received by 5:00 p.m. Eastern Time (ET) on the Friday prior to shipping. If canceled by then, the only cost incurred is for the USDA Health Certificate.
If the cancellation notice is received after the animals are packed and/or sent to the airport, the customer is responsible for animal and freight charges for transportation to/from the airport.