Questions About the Online Request Form
- Do I need to log in to use the animal request form?
How can I filter the "choose a model" list on the animal request form?
Filtering is easy. Simply start typing a species, model name, or strain code from the "choose a model" list, and it will display the relevant model(s).
- Who should I contact if I need help using the animal request form?
What should I do if I only have some of the information needed to complete the animal request form?
If you are only able to partially complete the animal request form, you may receive immediate assistance by clicking the live chat button. Or simply submit the request as is, and a member of our customer service team will contact you to assist.
I received an email after I submitted the animal request form. What do I do now?
The first email you receive indicates that a member of our team is either completing the quote you requested or working to secure the models you requested.
It will be followed by another email containing either the final quote or confirmation of your order.
If you have questions or need to make a change, you may
- Reply to the email,
- Contact our team, or
- Click the live chat button on the animal request form
To help us find your request, please refer to the case number noted in the email.
Only some people at my organization are authorized to order research animal models. What if other people try to order animal models?
We understand that research animal model orders are often managed by a central core team (e.g., the animal procurement team). We have lists of organization-specific 'authorized buyers' set up in our order system.
Once we receive a request, it is reviewed by a member of our customer service team before any order can be placed. If an unauthorized buyer tries to place an order, we will advise them of how to appropriately proceed.
Where can I find my billing and shipping account numbers?
There are three 6-digit numbers associated with your account:
These numbers can be found on past orders and order confirmations. If you cannot find them, please contact our team via email or telephone and we would be happy to provide them.
Questions About Our Animal Models
Where can I find information about your animal models?
We understand that selecting the appropriate animal model for your studies is critical to your research success. Charles River is committed to providing you with high-quality animal models, including mice, rats, guinea pigs, hamsters, gerbils, and rabbits.
Our find a model tool can help you to determine which animal is best for your research.
Which rodent surgeries do you offer?
We offer a variety of surgical models and services on multiple rodent species (rat, mouse, guinea pig, hamster, and gerbil). These services range from simple procedures (e.g., soft tissue/organ extractions) to highly complex catheterizations and cannulations. All procedures are conducted by highly skilled veterinary surgeons.
Can I order animal models with unique codes that I provide?
Charles River Pre-ID™ services enable you to receive animal models that have been identified with the codes you provide us.
Who should I contact if I have a technical question regarding research animal models?
Our technical assistance group can be reached by phone at 1-800-338-9680, via email at [email protected], or by using the live chat feature on chat-enabled pages.