Support Services Contact Information

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We've made it easier than ever to place an order or request a quote for research animal models.
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About Our Support Services

Technical Assistance
Our expert technical group, including our highly qualified professional staff of veterinarians and doctorate-level scientists, can assist you in areas such as laboratory animal science, biology, husbandry, surgery, and health issues. Specifically, we can assist with:

  • Information regarding the Charles River portfolio
  • Literature searches
  • Questions about specific animal models
  • Custom order coordination, including surgical procedures and genetically modified or preconditioned research models 

Customer Service
Our customer service representatives strive to make the research model order and shipment process as easy as possible. We offer three ways for you to order research models: By phone, online, and by email. Specifically, we can assist with:

  • Animal orders
  • Model availability
  • Pricing and shipping details

NCI Grantee Orders
To take advantage of our special pricing, please inform us of your NCI Grantee status when you place an order. We may request additional grant information to confirm your order.

Laboratory Services Client Relations/ Laboratory Testing Management (LTM®) Support
Our Laboratory Services Client Relations team is your resource for health and genetic testing, including the use of LTM®, our online ordering and results management system that centralizes your health and genetic testing programs into one virtual location. See additional LTM resources.

Online Animal Model Requests
Your animal order details will be sent to our customer service team for fulfillment.

Ordering Information
Information to help you when placing an animal order.

Cancellation Policies
Conditions and information on our cancellation policies.

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