Microbial ID Support

Our focus is to exceed your expectations by providing accurate and reliable microbial testing services. We have the global reach to fulfill your company’s requirements, regardless of location. Our nine global Accugenix® laboratories make it easier for you to adopt a standardized microbial identification program across your global facilities.

As your strategic partner, we have purposely designed processes to help you every step of the way.

  • Customer web portal for online sample submission forms
  • Secure online access to your sample testing status and identification reports
  • Multiple sample preparation methods
  • Instruction manuals, tutorials, and reference guides for shipping samples to our global facilities
  • Accugenix® sample preparation and shipping guides are all downloadable for you to keep as quick instruction guides.

Customer Portal Request an Audit

 

Contact Us for Microbial ID Support

  • USA*, Canada, and Rest of World

    Charles River, USA
    614 Interchange Boulevard
    Newark, DE 19711 USA
    Phone: +1.302.292.8888
    Toll Free: 1.800.886.9654
    Fax: +1.302.292.8468

  • Australia

    Charles River Laboratories Australia Pty Ltd.
    Unit 2
    17-19 HiTech Court
    Kilsyth Vic 3137
    Australia
    Phone: +613 87616116

  • Brazil

    Address & phone TBD

  • China*

    Charles River 
    Room 101, Building G 
    1777 Hua Long Road, Qing Pu District 
    Shanghai, China 
    Phone: +86 21 39739878 

  • France*

    Charles River
    9 Allée Moulin Berger
    69130 Ecully
    France
    Phone: +33 (0)4 37 50 29 15
    Fax: +33 (0)4 74 72 28 21

     

     

  • India*

    Charles River India Pvt. Ltd.
    502, Lakhani's Centrium, Plot No. 27,
    Sector 15, CBD Belapur,
    Navi Mumbai – 400 614
    Phone: +91 22 41270504/05

  • Korea*

    Charles River
    M3003 Songdo Technopark IT Center 172-1
    Songdo-dong Yeonsu-gu Incheon 406-840
    Korea
    Phone: +82 32 209 8101

  • Ireland*

    Charles River
    Unit 649
    Greenogue Business Park
    Rathcoole, Dublin
    D24 NF21, Ireland
    Phone: +353 (0)1 506 9775

  • Singapore*

    Charles River Endotoxin and Microbial Detection Singapore Pte Ltd
    33 Ubi Avenue 3
    #06-13/14 Vertex
    Singapore 408868
    Phone: +65 6742 6007

View information on ISO 17025 accreditation.
 

Turnaround Time (TAT)

Our turnaround times are based on business days. We offer same-day through 5-day TATs. Click on the links below for detailed explanations of turnaround times for results.

For same-day TAT results (BacSeq-0, FunITS-0 or AccuPRO-ID-0), we require notification prior to the arrival of your samples. Please contact the appropriate location:

  • Charles River – Accugenix®, Newark, DE (US)
    • Contact Technical Support at +1.302.292.8888 with the shipper and tracking number
    • Samples must be shipped for arrival at Charles River by 8:30 AM ET.
    • We cannot guarantee results by 5:00 PM ET for samples received later than 8:30 AM ET.
    • Results for same-day TAT samples received after 8:30 AM ET will be sent as soon as available; however, no later than 12:00 PM ET the next business day (same-day TAT charge will still apply).
  • Charles River – Accugenix®, France
    • Contact +33 (0)4 37 50 29 15 with the shipper and tracking number
    • Samples must be shipped for arrival at our Charles River, France facility by 8:30 AM Central European Time (CET).
    • We cannot guarantee results by 24:00 CET for samples received later than 8:30 AM CET.
    • Results for same-day TAT samples received after 8:30 Central European Time (CET) will be sent as soon as available the next business day (same-day TAT charge will still apply).
  • Charles River – Accugenix®, Ireland
    • Contact +353 (0)1 506 9775 with the shipper and tracking number
    • Samples must be shipped for arrival at our Charles River, Ireland facility by 8:30 AM Central European Time (CET).
    • We cannot guarantee results by 24:00 CET for samples received later than 8:30 AM CET.
    • Results for same-day TAT samples received after 8:30 CET will be sent as soon as available the next business day (same-day TAT charge will still apply).


Hours of Operation – Accugenix®

  • Charles River – Accugenix®, Newark, DE (US)
    • Monday through Friday, 8 AM to 5 PM ET
    • Closed on Saturdays, Sundays and major US holidays

     

    Should a Saturday same-day processing be required, please contact the Charles River team at:

    • Accugenix® services for Microbial Identification: +1.302.292.8888 

    Please provide the shipping information and tracking number. Additional fees will apply.

    Charles River will be closed on the following holidays in 2021:

    Holiday Date
    New Year's Day Friday, Jan 1, 2021
    Memorial Day Monday, May 31, 2021
    Independence Day Observed Monday, Jul 5, 2021
    Labor Day Monday, Sep 6, 2021
    Thanksgiving Holiday Thursday, Nov 25, 2021
    Christmas Eve Friday, Dec 24, 2021
    Christmas Day Saturday, Dec 25, 2021
  • Charles River – Accugenix®, France
    • Monday through Friday, 8 AM to 5 PM CET
    • Closed on Saturdays, Sundays and major French holidays

     

    Should a Saturday same-day processing be required, please contact the Charles River team at:

    • Accugenix® services for Microbial Identification: +33 (0)4 37 50 29 15 

    Please provide the shipping information and tracking number. Additional fees will apply.

    Charles River Microbial Detection France will be closed on the following holidays in 2021:

    Holday Date
    New Year's Day Friday,  Jan 1,  2021
    Easter Monday Friday,  Apr 2,  2021
    Labour Day Saturday,  May 1,  2021
    Victory in Europe Day Saturday,  May 8, 2021
    Ascension Day Thursday , May 13,  2021
    Pentecost Monday Monday,  May 24,  2021
    Bastille Day Wednesday,  Jul 14,  2021
    Assumption of Mary Sunday,  Aug 15,  2021
    Toussaint Sunday,  Nov 1,  2021
    Armistice Day Thursday,  Nov 11,  2021
    Christmas Day Saturday,  Dec 25,  2021
  • Charles River – Accugenix®, Ireland
    • Open Monday through Friday, 8 AM to 5 PM CET
    • Closed on Saturdays, Sundays and major Irish holidays

    Charles River Microbial Detection Europe will be closed on the following holidays in 2021:

    Holiday Date
    New Year's Day Friday Jan, 1, 2021
    St. Patrick’s Day Wednesday, Mar 17, 2021
    Good Friday Friday, Apr 2, 2021
    Easter Monday Monday, Apr 5, 2021
    May Bank Holiday Monday, May 3, 2021
    June Bank Holiday Monday, Jun 7, 2021
    August Bank Holiday Monday, Aug 2, 2021
    October Bank Holiday Monday, Oct 25, 2021
    Christmas Eve Friday, Dec 24, 2021
    Christmas Day Saturday, Dec 25, 2021
    St. Stephen’s Day Sunday, Dec 26, 2021
  • Charles River – Accugenix®, India
    • Open Monday through Friday, 9:15 AM to 5:45 PM IST 
    • Closed on Saturdays, Sundays, and Public holidays  
    • Should you want to reach us, please contact the Charles River team at: +91 1800 102 98762 
       

    Charles River Laboratories India will be closed on the following holidays in 2021: 

    Holiday Date
    Republic Day Tuesday, Jan 26, 2021
    Chhatrapati Shivaji Maharaj Jayanti  Friday, Feb 19, 2021
    Maha Shivaratri  Thursday, Mar 11, 2021
    Holi  Monday, Mar 29, 2021
    Gudi Padwa  Tuesday, Apr 13, 2021
    Janmashtami  Monday, Aug 30, 2021
    Ganesh Chaturthi  Friday, Sep 10, 2021
    Vijaya Dashami  Friday, Oct 15, 2021
    Deepavali  Thursday, Nov 4, 2021
    Balipadyami  Friday, Nov 5, 2021