Our focus is to exceed your expectations by providing accurate and reliable microbial testing services. We have the global reach to fulfill your company’s requirements, regardless of location. Our seven global Accugenix® laboratories make it easier for you to adopt a standardized microbial identification program across your global facilities.

As your strategic partner, we have purposely designed processes to help you every step of the way.

  • Customer web portal for online sample submission forms
  • Online access to your sample testing status and identification reports
  • Multiple sample preparation methods
  • Instruction manuals and reference guides for shipping samples to our global facilities
  • Accugenix guides are all downloadable for you to keep as quick instruction guides.

Customer PortalRequest an Audit

 

Contact Us Information

  • USA*, Canada, and Rest of World

    Charles River, USA
    614 Interchange Boulevard
    Newark, DE 19711 USA
    Phone: +1.302.292.8888
    Toll Free: 1.800.886.9654
    Fax: +1.302.292.8468

  • Australia

    Charles River Laboratories Australia Pty Ltd.
    Unit 2
    17-19 HiTech Court
    Kilsyth Vic 3137
    Australia
    Phone: +613 87616116

  • China

    Charles River 
    Room 101, Building G 
    1777 Hua Long Road, Qing Pu District 
    Shanghai, China 
    Phone: +86 21 39739878 

  • France*

    Charles River
    9 Allée Moulin Berger
    69130 Ecully
    France
    Phone: +33 (0)4 37 50 29 15
    Fax: +33 (0)4 74 72 28 21

  • India*

    Charles River India Pvt. Ltd.
    502, Lakhani's Centrium, Plot No. 27,
    Sector 15, CBD Belapur,
    Navi Mumbai – 400 614
    Phone: +91 22 41270504/05

  • Korea*

    Charles River
    M3003 Songdo Technopark IT Center 172-1
    Songdo-dong Yeonsu-gu Incheon 406-840
    Korea
    Phone: +82 32 209 8101

  • Ireland*

    Charles River
    Unit 649
    Greenogue Business Park
    Rathcoole, Dublin
    D24 NF21, Ireland
    Phone: +33 (0)4 37 50 29 15

  • Singapore*

    Charles River Endotoxin and Microbial Detection Singapore Pte Ltd
    33 Ubi Avenue 3
    #06-13/14 Vertex
    Singapore 408868
    Phone: +65 6742 6007

* View information on ISO 17025 accreditation.
 

Turnaround Time (TAT)

Our turnaround times are based on business days. We offer same-day through 5-day TATs. Click on the links below for detailed explanations of turnaround times for results.

Sample Submission

For same-day TAT results (BacSeq-0, FunITS-0 or AccuPRO-ID-0), we require notification prior to the arrival of your samples. Please contact the appropriate location:

  • Charles River – Accugenix®, Newark, DE (US)
    • Contact Technical Support at +1.302.292.8888 with the shipper and tracking number
    • Samples must be shipped for arrival at Charles River by 8:30 AM ET.
    • We cannot guarantee results by 5:00 PM ET for samples received later than 8:30 AM ET.
    • Results for same-day TAT samples received after 8:30 AM ET will be sent as soon as available; however, no later than 12:00 PM ET the next business day (same-day TAT charge will still apply).
  • Charles River – Accugenix®, France
    • Contact +33 (0) 474 01 6932 with the shipper and tracking number
    • Samples must be shipped for arrival at our Charles River, France facility by 8:30 AM Central European Time (CET).
    • We cannot guarantee results by 24:00 CET for samples received later than 8:30 AM CET.
    • Results for same-day TAT samples received after 8:30 Central European Time (CET) will be sent as soon as available the next business day (same-day TAT charge will still apply).
  • Charles River – Accugenix®, Ireland
    • Contact +33 (0)4 37 50 29 15 with the shipper and tracking number
    • Samples must be shipped for arrival at our Charles River, Ireland facility by 8:30 AM Central European Time (CET).
    • We cannot guarantee results by 24:00 CET for samples received later than 8:30 AM CET.
    • Results for same-day TAT samples received after 8:30 Central European Time (CET) will be sent as soon as available the next business day (same-day TAT charge will still apply).


Hours of Operation – Accugenix®

  • Charles River – Accugenix®, Newark, DE (US)
    • Monday through Friday, 8 AM to 5 PM ET
    • Closed on Saturdays, Sundays and major US holidays


    In the event you require same-day microbial identification results on a Saturday, we are prepared to support you. To ensure we receive your shipment on a Saturday and process your same-day samples, please contact Technical Support by 1:00 PM ET on Friday. Upon receipt of your call, we will schedule our lab services to meet your organization’s needs. Additional fees will apply to Saturday laboratory services.

    In 2020, we will be closed on the following holidays:

    Holiday Date
    New Year's Day Wednesday, Jan 1, 2020
    Memorial Day Monday, May 25, 2020
    Independence Day Observed Friday, Jul 4, 2020
    Labor Day Monday, Sep 7, 2020
    Thanksgiving Holiday Thursday, Nov 26, 2020
    Christmas Day Friday, Dec 25, 2020
  • Charles River – Accugenix®, France
    • Monday through Friday, 8 AM to 5 PM CET
    • Closed on Saturdays, Sundays and major French holidays


    Should a Saturday same-day processing be required, please contact the Charles River team at:

    • Accugenix® services for Microbial Identification: +33 (0) 437.50.29.15


    Please provide the shipping information and tracking number. Additional fees will apply.

    Charles River Microbial Detection Europe will be closed on the following holidays in 2020:

    Holday Date
    New Year's Day Wednesday  Jan 1  2020
    Easter Monday Monday,  Apr 13,  2020
    Labour Day Friday,  May 1,  2020
    Victory in Europe Day Friday,  May 8, 2020
    Ascension Day Thursday , May 21,  2020
    Pentecost Monday Monday,  Jun 1,  2020
    Bastille Day Tuesday,  Jul 14,  2020
    Assumption of Mary Saturday,  Aug 15,  2020
    Toussaint Sunday,  Nov 1,  2020
    Armistice Day Wednesday,  Nov 11,  2020
    Christmas Day Friday,  Dec 25,  2020
  • Charles River – Accugenix®, Ireland
    • Monday through Friday, 8 AM to 5 PM CET
    • Closed on Saturdays, Sundays and major French holidays


    Should a Saturday same-day processing be required, please contact the Charles River team at:

    • Accugenix® services for Microbial Identification: +33 (0)4 37 50 29 15


    Please provide the shipping information and tracking number. Additional fees will apply.

    Charles River  Microbial Detection Europe will be closed on the following holidays in 2020:

    Holiday Date
    New Year's Day Wednesday Jan 1 2020
    St. Patrick’s Day Tuesday, Mar 17, 2020
    Good Friday Friday, Apr 10, 2020
    Easter Monday Monday, Apr 13, 2020
    May Bank Holiday Monday, May 4, 2020
    June Bank Holiday Monday, Jun 1, 2020
    August Bank Holiday Monday, Aug 3, 2020
    Halloween Monday, Oct 3, 2020
    Christmas Eve Thursday, Dec 24, 2020
    Christmas Day Friday, Dec 25 2020
    St. Stephen’s Day Saturday, Dec 26, 2020