Microbial ID Support
Our focus is to exceed your expectations by providing accurate and reliable microbial testing services. We have the global reach to fulfill your company’s requirements, regardless of location. Our nine global Accugenix® laboratories make it easier for you to adopt a standardized microbial identification program across your global facilities.
As your strategic partner, we have purposely designed processes to help you every step of the way.
- Customer web portal for online sample submission forms
- Secure online access to your sample testing status and identification reports
- Multiple sample preparation methods
- Instruction manuals, tutorials, and reference guides for shipping samples to our global facilities
- Accugenix® sample preparation and shipping guides are all downloadable for you to keep as quick instruction guides.
Customer Portal Request an Audit
Contact Us for Microbial ID Support
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USA*, Canada, and Rest of World
Charles River, USA
614 Interchange Boulevard
Newark, DE 19711 USA
Phone: +1.302.292.8888
Toll Free: 1.800.886.9654
Fax: +1.302.292.8468 -
Australia
Charles River Laboratories Australia Pty Ltd.
Unit 2
17-19 HiTech Court
Kilsyth Vic 3137
Australia
Phone: +613 87616116 -
Brazil
Address & phone TBD
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China*
Charles River
Room 101, Building G
1777 Hua Long Road, Qing Pu District
Shanghai, China
Phone: +86 21 39739878 -
France*
Charles River
9 Allée Moulin Berger
69130 Ecully
France
Phone: +33 (0)4 37 50 29 15
Fax: +33 (0)4 74 72 28 21 -
India*
Charles River India Pvt. Ltd.
502, Lakhani's Centrium, Plot No. 27,
Sector 15, CBD Belapur,
Navi Mumbai – 400 614
Phone: +91 22 41270504/05 -
Korea*
Charles River
M3003 Songdo Technopark IT Center 172-1
Songdo-dong Yeonsu-gu Incheon 406-840
Korea
Phone: +82 32 209 8101 -
Ireland*
Charles River
Unit 649
Greenogue Business Park
Rathcoole, Dublin
D24 NF21, Ireland
Phone: +353 (0)1 506 9775 -
Singapore*
Charles River Endotoxin and Microbial Detection Singapore Pte Ltd
33 Ubi Avenue 3
#06-13/14 Vertex
Singapore 408868
Phone: +65 6742 6007
* View information on ISO 17025 accreditation.
Turnaround Time (TAT)
Our turnaround times are based on business days. We offer same-day through 5-day TATs. Click on the links below for detailed explanations of turnaround times for results.
For same-day TAT results (BacSeq-0, FunITS-0 or AccuPRO-ID-0), we require notification prior to the arrival of your samples. Please contact the appropriate location:
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Charles River – Accugenix®, Newark, DE (US)
- Contact Technical Support at +1.302.292.8888 with the shipper and tracking number
- Samples must be shipped for arrival at Charles River by 8:30 AM ET.
- We cannot guarantee results by 5:00 PM ET for samples received later than 8:30 AM ET.
- Results for same-day TAT samples received after 8:30 AM ET will be sent as soon as available; however, no later than 12:00 PM ET the next business day (same-day TAT charge will still apply).
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Charles River – Accugenix®, France
- Contact +33 (0)4 37 50 29 15 with the shipper and tracking number
- Samples must be shipped for arrival at our Charles River, France facility by 8:30 AM Central European Time (CET).
- We cannot guarantee results by 24:00 CET for samples received later than 8:30 AM CET.
- Results for same-day TAT samples received after 8:30 Central European Time (CET) will be sent as soon as available the next business day (same-day TAT charge will still apply).
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Charles River – Accugenix®, Ireland
- Contact +353 (0)1 506 9775 with the shipper and tracking number
- Samples must be shipped for arrival at our Charles River, Ireland facility by 8:30 AM Central European Time (CET).
- We cannot guarantee results by 24:00 CET for samples received later than 8:30 AM CET.
- Results for same-day TAT samples received after 8:30 CET will be sent as soon as available the next business day (same-day TAT charge will still apply).
Hours of Operation – Accugenix®
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Charles River – Accugenix®, Newark, DE (US)
- Monday through Friday, 8 AM to 5 PM ET
- Closed on Saturdays, Sundays and major US holidays
Should a Saturday same-day processing be required, please contact the Charles River team at:
- Accugenix® services for Microbial Identification: +1.302.292.8888
Please provide the shipping information and tracking number. Additional fees will apply.
Charles River will be closed on the following holidays in 2021:
Holiday Date New Year's Day Friday, Jan 1, 2021 Memorial Day Monday, May 31, 2021 Independence Day Observed Monday, Jul 5, 2021 Labor Day Monday, Sep 6, 2021 Thanksgiving Holiday Thursday, Nov 25, 2021 Christmas Eve Friday, Dec 24, 2021 Christmas Day Saturday, Dec 25, 2021 -
Charles River – Accugenix®, France
- Monday through Friday, 8 AM to 5 PM CET
- Closed on Saturdays, Sundays and major French holidays
Should a Saturday same-day processing be required, please contact the Charles River team at:
- Accugenix® services for Microbial Identification: +33 (0)4 37 50 29 15
Please provide the shipping information and tracking number. Additional fees will apply.
Charles River Microbial Detection France will be closed on the following holidays in 2021:
Holday Date New Year's Day Friday, Jan 1, 2021 Easter Monday Friday, Apr 2, 2021 Labour Day Saturday, May 1, 2021 Victory in Europe Day Saturday, May 8, 2021 Ascension Day Thursday , May 13, 2021 Pentecost Monday Monday, May 24, 2021 Bastille Day Wednesday, Jul 14, 2021 Assumption of Mary Sunday, Aug 15, 2021 Toussaint Sunday, Nov 1, 2021 Armistice Day Thursday, Nov 11, 2021 Christmas Day Saturday, Dec 25, 2021 -
Charles River – Accugenix®, Ireland
- Open Monday through Friday, 8 AM to 5 PM CET
- Closed on Saturdays, Sundays and major Irish holidays
Charles River Microbial Detection Europe will be closed on the following holidays in 2021:
Holiday Date New Year's Day Friday Jan, 1, 2021 St. Patrick’s Day Wednesday, Mar 17, 2021 Good Friday Friday, Apr 2, 2021 Easter Monday Monday, Apr 5, 2021 May Bank Holiday Monday, May 3, 2021 June Bank Holiday Monday, Jun 7, 2021 August Bank Holiday Monday, Aug 2, 2021 October Bank Holiday Monday, Oct 25, 2021 Christmas Eve Friday, Dec 24, 2021 Christmas Day Saturday, Dec 25, 2021 St. Stephen’s Day Sunday, Dec 26, 2021 -
Charles River – Accugenix®, India
- Open Monday through Friday, 9:15 AM to 5:45 PM IST
- Closed on Saturdays, Sundays, and Public holidays
- Should you want to reach us, please contact the Charles River team at: +91 1800 102 98762
Charles River Laboratories India will be closed on the following holidays in 2021:
Holiday Date Republic Day Tuesday, Jan 26, 2021 Chhatrapati Shivaji Maharaj Jayanti Friday, Feb 19, 2021 Maha Shivaratri Thursday, Mar 11, 2021 Holi Monday, Mar 29, 2021 Gudi Padwa Tuesday, Apr 13, 2021 Janmashtami Monday, Aug 30, 2021 Ganesh Chaturthi Friday, Sep 10, 2021 Vijaya Dashami Friday, Oct 15, 2021 Deepavali Thursday, Nov 4, 2021 Balipadyami Friday, Nov 5, 2021