Microbial ID Support
Our focus is to exceed your expectations by providing accurate and reliable microbial testing services. We have the global reach to fulfill your company’s requirements, regardless of location. Our 10 global Accugenix laboratories make it easier for you to adopt a standardized microbial identification program across your global facilities.
As your strategic partner, we have purposely designed processes to help you every step of the way.
- Customer Web Portal for online sample submission forms
- Secure online access to your sample testing status and identification reports
- Multiple sample preparation methods
- Instruction manuals, tutorials, and reference guides for shipping samples to our global facilities
- Accugenix sample preparation and shipping guides are all downloadable for you to keep as quick instruction guides.
Customer Portal Request an Audit
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Contact Us for Microbial ID Support
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USA*, Canada, and Rest of World
Charles River, USA
614 Interchange Boulevard
Newark, DE 19711 USA
Phone: +1.302.292.8888
Toll Free: 1.800.886.9654
Fax: +1.302.292.8468 -
Australia
Charles River Laboratories Australia Pty Ltd.
6 Anzed Court
Mulgrave
VIC 3170 -
Brazil
Av. Manuel Bandeira, 291 – Bloco C – Cj. 12 e 13
Atlas Office Park – Vila Leopoldina – São Paulo – SP
CEP: 05317-020
F: + 55 11 4420-3660 -
France*
Charles River
9 Allée Moulin Berger
69130 Ecully
France
Phone: +33 (0)4 37 50 29 15
Fax: +33 (0)4 74 72 28 21 -
India*
Charles River India Pvt. Ltd.
502, Lakhani's Centrium, Plot No. 27,
Sector 15, CBD Belapur,
Navi Mumbai – 400 614
Phone: +91 22 41270504/05 -
Korea*
Charles River
S13, Sondgo Technopark IT Center
32 Songdogwahak-ro, Yeonsu-gu, Incheon, 21984
Korea
Phone: +82-32-209-8098 -
Ireland*
Charles River
Unit 649
Greenogue Business Park
Rathcoole, Dublin
D24 NF21, Ireland
Phone: +353 (0)1 506 9775 -
Singapore*
Charles River Endotoxin and Microbial Detection Singapore Pte Ltd
33 Ubi Avenue 3
#06-13/14 Vertex
Singapore 408868
Phone: +65 6742 6007
* View information on ISO 17025 accreditation.
Turnaround Time (TAT)
Our turnaround times are based on business days. We offer same-day through 5-day TATs. Click on the links below for detailed explanations of turnaround times for results.
For same-day TAT results (BACSEQ-0, FunITS-0 or AccuPRO-ID-0), we require notification prior to the arrival of your samples. Please contact the appropriate location:
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Newark, DE (US)
- Contact Technical Support at +1.302.292.8888 with the shipper and tracking number
- Samples must be shipped for arrival at Charles River by 8:30 AM ET
- We cannot guarantee results by 5:00 PM ET for samples received later than 8:30 AM ET
- Results for same-day TAT samples received after 8:30 AM ET will be sent as soon as available; however, no later than 12:00 PM ET the next business day (same-day TAT charge will still apply)
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France
- Contact +33 (0)4 37 50 29 15 with the shipper and tracking number
- Samples must be shipped for arrival at our Charles River, France facility by 8:30 AM Central European Time (CET)
- We cannot guarantee results by 24:00 CET for samples received later than 8:30 AM CET
- Results for same-day TAT samples received after 8:30 Central European Time (CET) will be sent as soon as available the next business day (same-day TAT charge will still apply)
-
Ireland
- Contact +353 (0)1 506 9775 with the shipper and tracking number
- Samples must be shipped for arrival at our Charles River, Ireland facility by 8:30 AM Central European Time (CET)
- We cannot guarantee results by 24:00 CET for samples received later than 8:30 AM CET
- Results for same-day TAT samples received after 8:30 CET will be sent as soon as available the next business day (same-day TAT charge will still apply)