Celsis® Technical Support

With your Celsis® rapid microbial detection system, you have access to our technical support team of experts in microbiology, instrumentation and logistics. Wherever you need us, we can be a flexible, efficient and cost-effective extension of your internal quality control laboratory.

Please contact the appropriate office for Technical Support at:
 

The Americas:
E-mail: [email protected]
Phone: 1.800.762.7016 or 1.843.402.4900

Europe and Asia:
E-mail: [email protected]
Phone: + 32.0 2.534.08.91


Celsis® Customer Service

Our Customer Service team ensures that your support begins, not ends, at the time of purchase. In addition to order processing and price quotations, our Customer Service department can help you with product information, standing orders, and shipping details. Please contact our Customer Service department at the appropriate office:


United States:
In addition to order processing and price quotations within the United States, our Customer Service department can help you with product information and shipping details. Contact our Customer Service department at [email protected] or 1.800.762.7016.

International:
Charles River Celsis® products are also available internationally through a collection of distributors. For a list of worldwide locations, view our Partners page. To place an order from outside the United States, please contact us at [email protected].

 

Celsis® Product Notifications

Change Notifications

  • CN#20-001 Celsis® Reagent Vial Replacement & Expiration and Packaging and Labels
    Product Information
    Product Code
    Description of Change
    Effective Date
    Celsis LuminATE®
    2111, 2103, 2105
    Expiration is being extended from 15 months to 18 months, when stored at 2-8°C. Replacing glass vials with polypropylene vials
    20-Mar
    Celsis LuminATE® Buffer
    2203, 2205, 2211
    Expiration is being extended from 15 months to 18 months, when stored at 2-8°C. Replacing glass vials with polypropylene vials
    20-Mar
    Celsis LuminEX®
    2303, 2305, 2311
    Expiration is being extended from 15 months to 18 months, when stored at 2-8°C. Replacing glass vials with polypropylene vials
    20-Mar
    Celsis®AMPiScreen®
    AS1310, AS1330, AS1350, AS1380, AS4210, AS4230
    Replacing Styrofoam packaging to paperboard. Charles River branding will be on kit box.
    20-Apr
    Celsis® ATP Positive Control
    1291483
    Replacing Styrofoam packaging to paperboard. Charles River branding will be on kit box.
    20-Apr
    Celsis® Daily Wash and Rinse Kit
    1290142N
    Replacing Styrofoam packaging to paperboard. Charles River branding will be on kit box.
    20-Apr
    Celsis® Monthly Maintenance and Cleaning Kit
    92828
    Replacing Styrofoam packaging to paperboard. Charles River branding will be on kit box.
    20-Apr

    View the Customer Memo Here

  • CN#19-005 Celsis AMPiScreen® Reagent Kit
    Product Information
    Product Code
    Description of Change
    Effective Date
    Celsis AMPiScreen® Pharma 400 Reagent Kit
    RST400
    New Product Code, replacing AS1320 and AS4220. Styrofoam packaging materials eliminated. Packaging design and labeling updated to match Charles River branding. Expiration dates of reagent kit components changed from 15 months to 18 months.
    Nov-19
    Celsis AMPiScreen® Health 800 Reagent Kit
    AS1320
    Product Code Discontinued, Replaced by RST400
    Nov-19
    Celsis AMPiScreen® Health 400 Reagent Kit
    AS4220
    Product Code Discontinued, Replaced by RST400
    Nov-19

    View the Customer Memo Here

  • Celsis® Daily Wash and Rinse Kit 1290142N
    Product Information
    Product Code
    Description of Change
    Effective Date
    Celsis® Daily Wash and Rinse Kit
    1290142N
    Glass vials used for reagents replaced with polypropylene vials.
    Dec-18
    Celsis® Washing Solution
    12900037N
    Printed volumes on bottle labels updated to reflect fill volume of 25 mL
    Feb-19
    Celsis® Rinsing Solution
    12900036
    Printed volumes on bottle labels updated to reflect fill volume of 25 mL
    Feb-19

    View the Customer Memo Here