Our global Endosafe® technical support laboratories operate in a shared network of expertise and experience dedicated to solving your endotoxin detection problems and increasing your laboratory efficiency. Wherever you need us, we can be a flexible, efficient, and cost-effective extension of your internal quality control laboratory.

Customer Service

United States

In addition to order processing and price quotations within the United States, our Customer Service department can help you with product information and shipping details. Contact our Customer Service department at [email protected] or 1.800.762.7016.


Charles River Endosafe® products are also available internationally through a collection of distributors. For a list of worldwide locations, view our Partners page. To place an order from outside the United States, please contact us at [email protected].

Software Updates

Software Current Release Notes Effective Date
Endosafe® EndoScan-V™ Endotoxin Measuring & Analysis Software 5.5.5 (SP3) RNENDO-ESV555SP3-06 Nov 26, 2019
Endosafe® EndoScan-V™ Endotoxin Measuring & Analysis Software 6.0 RNENDOESV6-02 Dec 6, 2019
Charles River Cortex™ 1.1.2 RNENDO-COR112-02 May 21, 2019
Endosafe® nexgen-PTS™ and nexgen-MCS™ RNENDO-NEX1022-05 Dec 2, 2019
Endosafe® Nexus™ software version 2.6.0 RNENDO-NEXUS26-03 Aug 27, 2019
Endosafe® EndoScan-V™ Endotoxin Measuring & Analysis Software 6.0.1 RNENDO-ESV601-00 Dec 16, 2019

Please contact your local representative for release notes and further information.

Technical Support

For further assistance on in-house troubleshooting, methods development, regulatory guidance, or other technical questions, please contact our technical support team at [email protected] or 1.800.762.7016. 

The Endosafe®-PTS™ is Approaching its End of Life

a clockLearn about our Endosafe®-PTS end-of-life policy and request information about upgrading to the Endosafe® nexgen-PTS (PTS150). Time to upgrade


Hints and Tips for Ensuring a Successful LAL Product Validation

black mouse and white mouse sitting next to each other

Whether you’re new to endotoxin product validations or just need a refresher, this webinar will provide you with information on the steps necessary for LAL product validation, how they’re different for gel-clot and kinetic methods, and product validation examples following guidance from the USP and EP.

Learn More

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