Our global Endosafe® technical support laboratories operate in a shared network of expertise and experience dedicated to solving your endotoxin detection problems and increasing your laboratory efficiency. Wherever you need us, we can be a flexible, efficient, and cost-effective extension of your internal quality control laboratory.

Customer Service

United States

In addition to order processing and price quotations within the United States, our Customer Service department can help you with product information and shipping details. Contact our Customer Service department at [email protected] or 1.800.762.7016.


Charles River Endosafe® products are also available internationally through a collection of distributors. For a list of worldwide locations, view our Partners page. To place an order from outside the United States, please contact us at [email protected].

Software Updates

For EndoScan-V™ Endotoxin Measuring & Analysis Software 5.5.5 (SP2) and Charles River Cortex™ 1.1.2, please contact your local representative for release notes and further information.

Technical Support

For further assistance on in-house troubleshooting, methods development, regulatory guidance, or other technical questions, please contact our technical support team at [email protected] or 1.800.762.7016.

Endosafe® Customer Web Portal

Lab analyst performing QC on LAL reagent

Easily access and download Endosafe® certificates of analysis, material safety data sheets, package inserts, and warranty forms. Log In Now