Our global Endosafe® technical support laboratories operate in a shared network of expertise and experience dedicated to solving your endotoxin detection problems and increasing your laboratory efficiency. Wherever you need us, we can be a flexible, efficient, and cost-effective extension of your internal quality control laboratory.


Customer Service

United States

In addition to order processing and price quotations within the United States, our Customer Service department can help you with product information and shipping details. Contact our Customer Service department at [email protected] or 1.800.762.7016.

International

Charles River Endosafe products are also available internationally through a collection of distributors. For a list of worldwide locations, view our Partners page. To place an order from outside the United States, please contact us at [email protected].


Software Updates
Current Versions of Software:
Endosafe EndoScan-v – version 6.0.2
Charles River Cortex – Version 1.1.3
Endosafe nexgen PTS and MCS –  version 10.2.3
Endosafe Nexus – version 2.6 (SP1)

Software Current Release Notes Document Number Effective Date
Endosafe® EndoScan-V™ Endotoxin Measuring & Analysis Software 5.5.5 (SP3) RNENDO-ESV555SP3-06 Nov 26, 2019
Endosafe® EndoScan-V™ Endotoxin Measuring & Analysis Software 6.0 RNENDO-ESV6-01 Oct 21, 2019
Endosafe® EndoScan-V™ Endotoxin Measuring & Analysis Software 6.0.1 RNENDO-ESV601-00 Dec 16, 2019
Endosafe® EndoScan-V™ Endotoxin Measuring & Analysis Software 6.0.2 RNENDO-ESV602-01 Jan 15, 2021
Charles River Cortex™ 1.1.3 RNENDO-COR113-01 Jan 11, 2021
Endosafe® nexgen-PTS™ and nexgen-MCS™ RNENDO-NEX1023-01 Jan 14, 2021
Endosafe® Nexus™ software version 2.6.0 RNENDO-NEXUS26-03 Aug 27, 2019
Endosafe® Nexus™ software version 2.6.0 SP1 RNENDO-NEXUS26SP1-01 Apr 27, 2021

Please contact your local representative for release notes and further information.


Technical Support

For further assistance on in-house troubleshooting, methods development, regulatory guidance, or other technical questions, please contact our technical support team at [email protected] or 1.800.762.7016. 

The Endosafe®-PTS™ is Approaching its End of Life

a clockLearn about our Endosafe®-PTS end-of-life policy and request information about upgrading to the Endosafe® nexgen-PTS (PTS150). Time to upgrade